Customer Service
Wicklow County Council has introduced a formal Complaints Procedure.
Any person who feels that:
- They have been unfairly treated by the Council
- A service to which they are entitled is not being provided
- A service which is being provided is inadequate
- A decision made with regard to them is incorrect or did not take into
consideration all the facts
- A request for a service or information has been ignored
may make a complaint.
The areas excluded from this procedure are: Formal appeals relating to
decisions on planning applications or appeals against decisions under the
Freedom of Information legislation.
Comments or complaints should be set out in writing, on the appropriate form
and posted or sent by email to the Senior Executive Officer at the relevant
email address below:
The Inquiry Officer will deal with queries related to non-compliance with the
Disability Act 2005. Email
cosec@wicklowcoco.ie
Information leaflets setting out the procedure for making a complaint or
comment and the complainant's rights are available from all public offices of
Wicklow County Council.
Comment / Complaints Form - 526kb
Complaints Procedure
If you feel that you have been unfairly treated or are not satisfied with our
decision on your complaint, it is open to you to contact the Office of the
Ombudsman. By law the Ombudsman can investigate complaints about any of our
administrative actions or procedures as well as delays or inaction in your
dealings with us. The Ombudsman provides a free, impartial and independent
dispute resolution service.
Contact details are as follows:
Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Web:
www.ombudsman.ie
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