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Make an Enquiry or Complaint

Details of Wicklow County Council's formal complaints procedure.

Wicklow County Council has introduced a formal complaints procedure.

Any person who feels any of the following may make a complaint:

  • They have been unfairly treated by the Council
  • A service to which they are entitled is not being provided
  • A service that is being provided is inadequate
  • A decision made with regard to them is incorrect or did not take into consideration all the facts
  • A request for a service or information has been ignored

The areas excluded from this procedure are:

  • Formal appeals relating to decisions on planning applications
  • Appeals against decisions under the Freedom of Information legislation

Comments or complaints should be set out in writing, on the appropriate form and posted or sent by email to the Senior Executive Officer of the relevant section.

Email contacts

Water and Environmental Services: envser@wicklowcoco.ie

Planning and Development: plandev@wicklowcoco.ie

Transportation and Roads: roadtrans@wicklowcoco.ie

Housing and Corporate Estate: housing2@wicklowcoco.ie

Community, Cultural and Social Development: dce@wicklowcoco.ie

Finance: finoff@wicklowcoco.ie

Law Agent: lawagent@wicklowcoco.ie

Enterprise and Corporate Services: corporate@wicklowcoco.ie

Information leaflets setting out the procedure for making a complaint or comment and the complainant's rights are available from all public offices of Wicklow County Council.

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2

Lo-call: 1890 22 30 30
Phone: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Web: www.ombudsman.ie