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FAQ's

Answers to some of the the most common questions about Wicklow Library services.
How do I join the library?
  • Joining the library is free!
  • Anyone can join the library – all you need to do is call into your library with proof of your address if you’re over 18 years of age.
  • Children can join accompanied by an adult with proof of address.
  • Alternatively, you can apply online for a public library card. You can collect your library card in any Wicklow branch, just bring proof of your current address. 
What do I do if I lose my library card?

Call into your local branch with proof of ID to obtain a replacement card.

How do I renew my books?

You can renew online, or you can contact your local branch via phone or email or in person.

How do I log into my account?

When on the Encore search page at http://librariesireland.iii.com/iii/encore/?lang=eng you'll see 'My Account' at the top right hand corner.
When you click on the My Account link you'll be brought to a login screen.
Enter your library card number (above the barcode on your library card) and your PIN.

How do I reserve an item?
  • You can reserve, or place a 'hold' on, items when logged into your account.
  • You can have 12 reservations or holds at any one time. (In Encore a reserve is called a hold.)
  • If a particular item is reservable the 'Request It' button will be displayed.
  • Click on the button and you will be asked to select the branch you wish to pick the book up at.
  • There is no charge for placing holds online.
How do I find my PIN?

If you are unsure of your account PIN please call in person to your local library with proof of ID, or see below.

How do I reset my PIN?

There are a couple of ways to reset your PIN:

  • If you are logged in to Encore, view your account and you will see an 'Edit PIN' option

If you cannot login to your account you can reset your PIN from the Encore login screen provided we have your email address - you'll need your library card number/barcode:

  • Go to the Encore login screen
  • Click on 'Forgot Your PIN' or don't have one
  • Enter your barcode and submit
  • You will receive an email with a link to reset your PIN
  • Click on the link and then follow the instructions
  • Please note: PINs should be four digits

If you don't have a PIN and you haven't given us your email address then you'll need to call into a branch and ask a member of staff to add your email address.

Can I use any library with my Wicklow library card?

Wicklow library members can use their cards in any library authority except Cork City.

Can I search the library catalogue from home?

Yes! All borrowers can search the online catalogue and access their library account from any device and order items to be collected in a branch of their choosing. 

How long does my membership last?

Each library card must be renewed after one year upon validation of contact details.

Will my library accept donations?

Please contact your local branch for their policy on donations.

Can I post notices in the library?
Can children use the PCs?
  • Under 16s may use the PCs after a guardian signs a consent form in their local library.
  • Under 12s may only use the PCs when supervised by a guardian who has also signed a consent form.
Why can't I renew my book?
  • Items may only be renewed three times.
  • Items cannot be renewed if requested by another borrower.
  • If a borrower’s membership has expired, it is not possible to renew items.
How will I know when the item I've requested is ready for collection?

You will receive either an email, a text message, or a phone call to alert you depending on your preferred method of notifications.

Can I get a Passport or Driving Licence in the library?
  • Passport forms are no longer supplied at all branches, but you can use library PCs to renew a passport online. These forms are available at local post offices or garda stations.
  • Driving licence forms can be downloaded and printed at any library.