Website Privacy Statement
Wicklow County Council has created this privacy statement to
demonstrate our commitment to your privacy. By visiting Wicklow.ie you are
accepting the practices described in this Privacy Notice.
This notice relates to our privacy practices in connection
with the aforementioned websites. We are not responsible for the content or
privacy practices of other websites. Technical terms used in this statement are
explained at the end of this notice.
Wicklow County Council fully respects your right to privacy in
relation to your interactions with this website. Any information which you
volunteer will be treated with the highest standard of security and
confidentiality, strictly in accordance with the General Data Protection Regulations 2016 and Data Protection Acts, 1988 and 2003
Collection to use of Personal Information
The information we learn from customers helps us personalise and
continually improve your online experience at Wicklow.ie and our other
websites. The following are the types of information we gather:
Information You Give Us
We receive and store any information you enter
on our website or give us in any other way. We use the information that you
provide for such purposes as responding to your requests, customising our
online services for you, improving our online services, and communicating with
user voluntarily provides personal information, the data will be used for
analysis, research or customer service purposes only. Any personal data
provided by you to us will be held in accordance with the data protection
principles set out in the General
Data Protection Regulations 2016, Data Protection Acts, 1998 & 2003,
Electronic Commerce Act, 2000, and other relevant EU and Irish legislation.
In the event of online payment (webpay) being
processed via the Council’s website we do not store any record of your credit
card or Laser number. Any credit or debit card data is transferred directly
from your computer to our card services partners’ server over a secure,
encrypted connection. Our card services partners are the Local Government Management
Agency and Realex.
Processing of special categories of personal data
Under Article 9(1) of the GDPR regulations, the processing of
personal data revealing racial or ethnic origin, political opinions, religious
or philosophical beliefs, or trade union membership, and the processing of
genetic data, biometric data for the purpose of uniquely identifying a natural
person, data concerning health or data concerning a natural person’s sex life
or sexual orientation is prohibited. Therefore, Wicklow County Council requests
those making submissions not to include data of this nature in their
Wicklow County Council assures you that the identity of all who
contact us through this website is kept confidential: we do not rent, sell, or
exchange mailing lists, or otherwise disclose such information to third
parties, except as may be required by law, or through voluntary cooperation
with law enforcement authorities if we judge that such cooperation is necessary
to combat fraud or other crime.
Collection and use of technical information
For general web browsing no personal information
is revealed, although certain statistical information is available to us from
our website logs. For example, like many websites, the council obtain certain
types of information when your web browser (browsers are pieces of software
that allow you to access the internet; examples include: Microsoft Internet
Explorer, Netscape Navigator, Opera, Mozilla, etc.) accesses Kerrycoco.ie or
our other websites. See below for examples.
Examples of information collected
Internet Protocol (IP) address used to connect
your computer to the internet (for example 192.168.11.47)
Login – if using our account services
Email address – if you email any of our public
Computer and connection information such as
browser type and version, operating system, platform, referring URL and pages
Also, to ensure the security of your online account
maintained by preventing the “hijacking” of your online identity (see below for
more on cookies). The only information that is stored in that cookie is a key
code which can be used by our server only during the current visit to verify
your identity online. The cookie becomes unusable after either the user logs
out or after 20 minutes of inactivity on our website.
The Council will make no attempt to identify individual
visitors or to associate the technical details listed above with any
individual, except in cases where criminal activity has taken place (i.e. in
response to a “hacking” incident).
It is the policy of the Council never to disclose such
technical information in respect of individual website visitors to a third
party (except for law-enforcement bodies and then only in response to illegal
activity such as “hacking”; also our Internet Service Provider which records
such data on our behalf and which is bound by confidentiality provisions in
this regard), unless obliged to disclose such information by a rule of law. The
technical information will be used only by the Council, and only for
statistical and other administrative purposes. You should note that technical
details, which we cannot associate with any identifiable individual, do not
constitute “personal data” for the purposes of the General Data Protection
Regulations 2016 and Data Protection Acts, 1988 & 2003.
National Shared Library Management System
In order for to provide you with the Library Service and a Single
Management Library System services we collect and use the data relating to you
as a library user. The only information that is collected by us is information
which you chose to send us by email, information provided when opting to take
out library membership online or information provided when logging on and using
our online services. This data is used to manage and administer the library
user’s account and for operational reasons and includes:
your year of birth
Mobile number (optional service)
Any personal information volunteered will be treated with the
highest standards of security and confidentiality, in accordance with the Data
Protection Acts, 1988 and 2003.
We will only share your data with other Irish Local Authority
Libraries for the purpose of providing shared library services and a Single
Library Management System and with trusted third parties who provide support to
us and to the Single Library Management System and process data on our behalf
in accordance with appropriate data sharing confidentiality agreements.
Cookies are alphanumeric identifiers stored in a small text file
(up to 4kb) that is sent to the user’s browser for the duration of the visit,
this is to enable our systems to recognize your browser and to provide security
while you access your online payment account information. This information is
anonymous and does not contain any personal information.
The Interactive Advertising Bureau (IAB) is an industry body that
develops standards and guidelines to support online business processes and
they work and how they can be managed. Please see www.iab.net for more information about cookies.
Disabling/Enabling Cookies: The “Help” portion of the toolbar on
most browsers will tell you how to customise your cookie settings, such as
accepting new cookies, set the browser notify to alert you when you receive a
new cookie, or how to disable cookies altogether. Alternatively, seek guidance
from the IAB site. If you turn off cookies or change your settings some features
on (Portal) may not work correctly. They allow you to take full advantage of
some of Wicklow.ie’s account-based features, and it is recommended that you
leave them turned on.
Does Wicklow County Council Share the Information it receives?
Rarely. In cases where there is a statutory requirement to
share information with a government agency or other local authority or where
your information must be shared with another agency in order to answer a
customer query, then the minimum amount of information required will be shared
in an appropriate manner. Generally, information is shared with other agencies
as an aggregate rather than as a specific piece of data.
We do not collect credit card information or other payment methods
via this website. All transactions are completed via a third party online
payment processing engine to ensure maximum protection for your account
It is important for you to protect against unauthorized access to
your password and to your computer. Be sure to sign off when finished using our
online payments Account Viewer tool and to sign off from your computer when
using a shared computer.
Wicklow.ie will make as much public information available online
as possible in order to improve the transparency of our organization.
Links To Other Websites
In order to make more information easier to find for our users,
and the other Council link to content owned and hosted by
other local authorities, government agencies, companies, organizations, etc. We
are not responsible for the content or privacy practices of other websites. We
link to other websites that provide information relevant to members of the
public living in Wicklow and to websites whose content we think would be of
interest or assistance to those planning a visit to Wicklow. Wicklow County
Council makes no promises or recommendations about the quality of services
provided by groups owning the websites we link to.
Wicklow County Council, its Councillors, directors, employees,
servants and agents, affiliates or other representatives and their respective
parent and subsidiary companies, shall not be liable in respect of any claims,
emergencies, demands, causes of action, damages, losses, expenses, including
without limitation, reasonable legal fees and costs of proceedings arising out
of or in connection with the use and/or dissemination of personal information
relating to you in accordance with this privacy statement and your consents.
You should be aware that where you link to another website from
the Council’s or other Council websites, that the Council has no control over
that other website. The Council has no responsibility for the privacy practices
of other websites.
The Council reserves the right in its sole discretion to amend
this privacy statement at any time, and you should regularly check this privacy
statement for any amendments.
Glossary of Technical Terms used
The identifying details for your computer (or your internet
company’s computer), expressed in “internet protocol” code (for example
192.168.55.124). Every computer connected to the web has a unique IP address,
although the address may not be the same every time a connection is made.
Uniform Resource Locator Browser
A URL, is generally referred to as a web address. URL’s are used
to reference web pages (https), but are also used for file transfer (ftp),
email (mailto), database access (JDBC), and many other applications.
This is a software application for accessing information on the
world wide web, it allows you use to read web pages. Each individual web page,
image and video is identified by by a distinct URL, enabling browsers to
retrieve and display data, in the aforementioned format, on the users device.
Examples are Microsoft Internet Explorer, Netscape Navigator and Opera.
More Information / Contact
If you have any questions about this privacy statement, the
practices of this or another Council website or your dealings with this or
another Council website, you can contact:
Phone: (0404) 20100
Postal Address: Data Protection Officer,
Wicklow County Council,