We aim to communicate in a polite, respectful, and professional way, and we expect the same from anyone who contacts us.

Our social media channels are not monitored 24/7, including during evenings, weekends, and public holidays. Themes, suggestions, and service-related feedback are routinely passed on to the relevant council teams.

If you need to contact Wicklow County Council for an emergency out of office, please visit: https://www.wicklow.ie/Living/Your-Council/Customer-Care/Contact-Us

You are responsible for the content you post or share and must comply with the terms and conditions of the relevant social media platform.

We may remove content, where possible and without prior notice, if it:

• Is abusive, threatening, discriminatory, hateful, defamatory, obscene or offensive
• Bullys, harasses or intimidates others
• Infringes another person's rights, privacy or intellectual property
• Is unlawful, misleading or deceptive
• Contains personal, confidential or sensitive information
• Advertises or promotes products, services or organisations without permission
• Is spam, repetitive, disruptive, irrelevant or off-topic
• Relates inappropriately to ongoing legal proceedings
• Impersonates an individual, organisation or Council representative
• Encourages others to breach these house rules
• Users who repeatedly breach these rules may have their access restricted or may be blocked and, where appropriate, content may be reported to the relevant social media platform.

Abusive behaviour is not acceptable. We will not tolerate or respond to abusive messages on our channels. You risk being blocked from our social media pages if you continue to post abusive content.

All users must comply with both the platform’s Terms of Use and our house rules.

Please avoid posting anything that breaches our standards.

Content we may remove

We may remove posts (where possible and without notice) and may report or block users who share content that:

• Bullies or harasses – Targets, intimidates, or demeans any individual or organisation.
• Breaks the law – Contains unlawful, discriminatory, or otherwise illegal material.
• Contains harmful or offensive material – Libellous, defamatory, abusive, threatening,
• harmful, obscene, profane, sexually explicit, or racially offensive content.
• Infringes rights – Violates the rights of any person or group.
• Breaches intellectual property – Uses copyrighted or protected material without permission.
• Violates laws or regulations – Contravenes any legal requirement.
• Discusses active legal cases – Refers to ongoing legal proceedings.
• Misleads or deceives – Contains false, deceptive, or intentionally misleading information.
• Constitutes spam – Repetitive, unsolicited, or irrelevant promotional material.
• Advertises products or services – Promotes commercial goods or services.
• Is irrelevant or off topic – Includes persistent negative or provocative posts.
• Is disruptive or repetitive – Interferes with constructive discussion.
• Encourages rule breaking – Urges others to ignore or violate our rules.
   

This list is not exhaustive. We review regularly and update as necessary.